Privacy Policy

iomax ("iomax", "we", "us", or "our") respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, use our services, contact us, or provide information to us during onboarding or checkout.

We process personal data in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, where applicable.

1. Information We Collect

Depending on how you interact with iomax, we may collect the following information:

Information you provide to us

This may include:

• Your name
• Email address
• Telephone number
• Business name
• Business address or other business information you provide
• Information submitted through onboarding or service forms
• Information you provide when contacting our support team
• Information relating to the services you purchase or request

Payment information

When you purchase a service, payment information is processed by our third-party payment provider.

We do not receive or store your full card number, CVV or other raw card details. We may receive limited payment-related information, such as payment status, transaction reference, amount and date, where necessary to manage your account and services.

Technical information

When you use our website, certain technical information may be collected automatically, such as your IP address, browser type, device information, pages visited and general website usage information.

Where required, we will obtain appropriate consent for cookies and similar technologies.

2. How We Use Your Personal Data

We may use your personal data to:

• Provide and manage the services you request
• Set up and configure your account or services
• Process and confirm payments
• Communicate with you about your services, account or project
• Respond to enquiries and provide customer support
• Send important service-related notifications
• Manage subscriptions, billing and cancellations
• Improve our services, website and customer experience
• Detect, prevent and address fraud, security issues or misuse
• Comply with legal and regulatory obligations

We will only use your personal data where we have a lawful basis to do so under applicable data protection law.

3. Marketing Communications

Where permitted by law, we may send you information about iomax services, offers, updates or other marketing communications.

Where consent is required, we will ask for your consent before sending marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in the relevant communication or by contacting us.

Please note that you may still receive essential service-related communications where necessary to provide your services or manage your account.

4. Payment Processing

Payments are processed through third-party payment providers.

Your payment card details are entered directly with the relevant payment provider and are not stored or handled by iomax in raw form.

Payment providers may process your information in accordance with their own privacy policies and terms.

5. Sharing Your Information

We do not sell, rent or trade your personal data.

We may share personal data with trusted third-party service providers where reasonably necessary to operate our business and deliver your services.

These providers may include:

• Payment processors
• Hosting and infrastructure providers
• CRM and marketing platforms
• Email and communication providers
• Analytics and technology providers
• AI and automation service providers
• Professional advisers where necessary
• Government, regulatory or law-enforcement authorities where legally required

Where appropriate, we take reasonable steps to ensure that third-party providers process personal data securely and only for legitimate purposes.

6. International Data Transfers

Some of our service providers may process personal data outside the United Kingdom.

Where personal data is transferred internationally, we will take appropriate steps to ensure that the transfer is carried out in accordance with applicable UK data protection requirements.

This may include relying on an adequacy decision, appropriate contractual safeguards or another lawful transfer mechanism.

7. How We Protect Your Data

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration or disclosure.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. How Long We Keep Your Data

We retain personal data only for as long as reasonably necessary for the purposes for which it was collected, including providing services, maintaining business and financial records, resolving disputes and complying with legal, accounting or regulatory obligations.

When personal data is no longer required, we will take reasonable steps to securely delete or anonymise it.

9. Your Data Protection Rights

Subject to applicable law, you may have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your personal data
• Request restriction of processing
• Object to certain processing
• Request portability of certain personal data
• Withdraw consent where processing is based on consent

To exercise your rights, please contact us using the details below.

We may need to verify your identity before completing certain requests.

10. Cookies

Our website may use cookies and similar technologies to provide functionality, understand website usage, improve our services and, where applicable, support marketing activities.

Where required by law, we will ask for your consent before placing non-essential cookies on your device.

You can manage cookie preferences through your browser settings and any cookie-management tools provided on our website.

11. Children's Privacy

Our services are intended for businesses and are not directed at children.

We do not knowingly collect personal data from children through our services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or business practices.

When we make changes, we will update the "Last updated" date at the top of this policy.

We recommend reviewing this page periodically to stay informed about how we process personal data.

13. Contact Us

If you have any questions about this Privacy Policy, how we process your personal data, or wish to exercise your data protection rights, please contact us:

iomax
Email: support@iomax.io
Website: iomax.io

14. Complaints

If you have concerns about how we have handled your personal data, we encourage you to contact us first so that we can investigate and try to resolve the issue.

You also have the right to lodge a complaint with the UK's data protection regulator, the Information Commissioner's Office (ICO), where applicable.

Information Commissioner's Office (ICO)
Website: ico.org.uk