Terms of Service

These Terms of Service ("Terms") govern the provision and use of services provided by iomax ("iomax", "we", "us", or "our").

By requesting, purchasing or using our services, you agree to these Terms. If you are entering into these Terms on behalf of a business or other organisation, you confirm that you have authority to do so.

Please read these Terms carefully before purchasing or using our services.

1. Our Services

iomax provides managed digital business services, which may include:

• Website design and development
• Website hosting and maintenance
• CRM setup and management
• Marketing automation
• Lead generation and lead management
• Search engine optimisation (SEO)
• Social media management
• Email marketing
• Paid advertising management
• Reputation and review management
• WhatsApp and SMS automation
• AI-powered chat, voice and customer-support solutions
• Reporting and analytics
• Other digital, automation and technology services offered by iomax

The specific services, features, deliverables and limitations applicable to you will be set out in your selected package, quotation, order or custom service configuration.

We may update or improve our services from time to time, provided that such changes do not materially reduce the core service you have purchased during your current subscription period.

2. Free Trial

Where offered, iomax may provide a 30-day free trial.

The free trial is provided at no cost and without an obligation to continue with a paid service.

Any promotional credits included with the trial, including the £10 complimentary AI credit, are subject to any applicable usage limitations and may not be exchanged for cash or transferred to another account.

Unless you choose to proceed with a paid service, you will not be charged for the free trial.

We reserve the right to limit, suspend or terminate a trial where we reasonably believe it is being misused or used fraudulently.

3. Quotes and Orders

Requesting a quotation from iomax is free and does not create a contractual obligation to purchase.

Before paid services commence, you will be provided with applicable pricing and service information.

A contract for paid services is formed when you approve the applicable quotation, order or pricing and confirm that you wish to proceed.

Unless otherwise agreed in writing, work will begin after the required payment or setup fee has been received.

4. Setup Fees

Some services require an initial setup or implementation fee.

Setup fees may cover activities including:

• Design
• Configuration
• Account setup
• CRM configuration
• Automation workflows
• AI configuration and training
• Integrations
• Content or system configuration
• Testing
• Launch and deployment

Setup fees are non-refundable once work has commenced, as they cover time and resources allocated specifically to your project.

Where work has not yet commenced, please contact us as soon as possible to discuss cancellation and whether a refund is available.

Nothing in these Terms affects any statutory rights you may have under applicable law.

5. Monthly Services

Where a service includes a recurring monthly fee, that fee covers the ongoing services specified in your selected package or subscription.

Depending on the service, this may include software access, hosting, maintenance, support, monitoring, management, automation, AI services, reporting or ongoing optimisation.

Monthly fees are normally billed in advance.

Unless otherwise stated in your order or agreement, monthly services may be cancelled with 30 days' notice.

Fees already paid for the current billing period are generally non-refundable.

6. Usage-Based Charges

Certain services may involve usage-based charges.

These may include:

• Telephone and voice usage
• SMS messages
• WhatsApp messages
• AI usage
• Third-party software usage
• Other communication or technology services

Usage charges may vary according to volume and the applicable provider rates.

Where applicable, usage charges will be identified separately from iomax management or subscription fees.

iomax may introduce reasonable usage limits or fair-use policies where necessary to prevent excessive or abnormal usage from materially affecting service costs or availability.

7. Advertising Spend

Advertising spend is separate from iomax management fees.

Where iomax manages advertising campaigns on platforms such as Google, Meta or other advertising networks, your advertising budget is paid to or used by the relevant advertising platform.

iomax does not guarantee that advertising spend will generate a particular number of leads, sales, enquiries, clicks or other results.

Advertising platforms may change their policies, algorithms, costs or availability without notice.

8. Customer Responsibilities

To provide our services effectively, you agree to:

• Provide accurate and complete information
• Provide required access, credentials and approvals in a timely manner
• Review and approve relevant content, campaigns and materials
• Ensure that information and content you provide to us is lawful and accurate
• Maintain appropriate rights and permissions for materials you provide
• Notify us of material changes that may affect the services

Delays caused by missing information, approvals, access or other dependencies outside our reasonable control may affect delivery times.

9. Websites and Content

Where iomax creates or manages a website for you, the specific scope of work will be determined by your selected package or quotation.

Unless otherwise agreed, additional functionality, pages, integrations, content or development outside the agreed scope may be subject to additional charges.

You are responsible for ensuring that business information, claims, pricing, legal notices and other information supplied for publication are accurate and lawful.

10. AI Services

iomax may provide AI-powered services including chatbots, voice receptionists, lead qualification, appointment booking, customer support and follow-up automation.

AI-generated responses are not guaranteed to be accurate, complete or appropriate in every situation.

You remain responsible for reviewing and configuring AI services appropriately for your business and for ensuring that their use complies with applicable laws and regulations.

Where AI services depend on third-party technology or providers, availability and functionality may be affected by changes or interruptions to those providers.

11. Third-Party Services

Some iomax services rely on third-party platforms, software or infrastructure.

These may include payment processors, advertising platforms, communication providers, hosting providers, CRM systems, AI providers and other technology services.

Third-party services are subject to their own terms, policies and availability.

iomax is not responsible for interruptions, price changes, policy changes, outages or failures caused by third-party providers, although we will make reasonable efforts to assist where appropriate.

12. Intellectual Property

Unless otherwise agreed in writing, iomax retains ownership of its pre-existing software, systems, templates, processes, frameworks, automation structures, know-how and other intellectual property used to provide the services.

Where you provide content, branding, images, trademarks or other materials to iomax, you confirm that you have the necessary rights and permissions for us to use them in connection with your services.

Any rights in customer-specific deliverables will be governed by the applicable quotation, package or separate agreement.

13. Confidentiality

Each party agrees to treat confidential information received from the other party as confidential and to use it only for legitimate purposes connected with the services.

This obligation does not apply to information that is publicly available, independently developed, already lawfully known or required to be disclosed by law.

14. Data Protection

iomax processes personal data in accordance with applicable data protection legislation.

Our processing of personal data is described in our Privacy Policy.

Where iomax processes personal data on your behalf as a data processor, additional data-processing terms may apply where required by applicable law.

15. Service Availability

We aim to provide reliable and continuous services but do not guarantee uninterrupted availability.

Services may occasionally be unavailable due to maintenance, upgrades, technical problems, third-party outages or circumstances beyond our reasonable control.

Where reasonably practical, we will attempt to provide notice of planned maintenance.

16. Results and Performance

iomax provides services designed to support business growth and operational efficiency.

However, we do not guarantee specific commercial results, including:

• A particular number of leads
• Sales or revenue
• Search engine rankings
• Advertising performance
• Conversion rates
• Customer numbers
• Appointment volumes
• Reviews or ratings
• AI-generated outcomes

Results depend on many factors outside our control, including your market, pricing, competition, customer demand, advertising budget, website, sales process and customer behaviour.

17. Cancellation and Termination

You may cancel recurring services by providing 30 days' notice, unless a different notice period is specified in your agreement.

We may suspend or terminate services where:

• Payments remain overdue
• You materially breach these Terms
• Your use of the service is unlawful or abusive
• Your use creates a security or operational risk
• Continued provision of the service is no longer reasonably possible

Where appropriate, we may provide an opportunity to remedy a breach before termination.

Termination does not remove any payment obligations that arose before the termination date.

18. Late or Failed Payments

If a payment fails or becomes overdue, we may contact you to arrange payment.

We may suspend access to affected services where payment remains outstanding.

Reasonable costs associated with recovering overdue payments may be charged where permitted by law.

19. Limitation of Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for fraud or fraudulent misrepresentation, or any other liability that cannot legally be excluded or limited.

Subject to the above, iomax will not be liable for indirect or consequential losses, loss of profits, loss of revenue, loss of business, loss of anticipated savings or loss of opportunity arising from use of the services.

Our total liability in connection with a service will, to the extent permitted by law, be limited to the amount paid by you to iomax for that service during the 12 months immediately preceding the event giving rise to the claim.

This limitation does not affect any rights you may have under applicable consumer protection legislation.

20. Force Majeure

iomax will not be responsible for failure or delay in performing its obligations where caused by circumstances beyond our reasonable control.

This may include significant technical failures, internet or telecommunications outages, cyber incidents, natural disasters, government action, strikes, third-party platform outages or other events outside our reasonable control.

21. Changes to These Terms

We may update these Terms from time to time to reflect changes to our services, technology, business practices or legal requirements.

Where appropriate, we will notify customers of material changes.

The version applicable to your services will normally be the version in effect when your order or subscription commenced, subject to any subsequent changes permitted under these Terms or agreed with you.

22. Governing Law

These Terms are governed by the laws of England and Wales.

Subject to any mandatory consumer rights or jurisdictional requirements that apply to you, the courts of England and Wales will have jurisdiction over disputes arising in connection with these Terms.

23. Contact Us

If you have questions about these Terms or your iomax services, please contact us:

iomax
Email: support@iomax.io
Website: iomax.io